FAQs

HOW CAN I CANCEL OR CHANGE MY ORDER?

You can contact our customer service if you have some questions on your orders.

Here is our customer service email: contact@Coolpro.com

HOW TO CHECKOUT？

To place an order, please follow these steps:

1. 
   Browse the site by using the menu at the top of the page. Click on any item you like to see more information. Select a color (if available) and choose a quantity. Proceed by clicking "Add to cart".
2. 
   Once you are ready to check out, review the item(s) in your cart for accuracy. Apply any promotion codes (when available). Next, click "Continue to Checkout" to start the checkout process.
3. 
   Sign in to your Coolpro.shop account, or enter your email address and continue as a guest.
4. 
   Select or enter your shipping address, choose from the available shipping methods, then click “Continue”.
5. 
   Enter your payment method and billing information. Review your order, then click "Submit Order" to complete and send your order.

You should receive an email confirming your order within a hour. We'll get in touch again once your package has shipped.

WHAT PERSONAL INFORMATION DOES WE COLLECT AND IS IT KEPT PRIVATE?

Please see our Privacy Policy for information regarding the collection and use of personal information from this website.

CAN I USE MORE THAN ONE PROMO CODE?

You can only use one promo code per order.